Leading Ecommerce Platform Provider Takes the Bronze for Customer Service Excellence
March 23, 2017 - Bridgeport, CT - GoECart, a leading provider of omni-channel order management and commerce software for established B2B and B2C retailers, announced today that it has won a prestigious Stevie Award for Customer Service Department of the Year. The company was awarded Stevie's Bronze Award for a number of innovations added to its client services department over the last year and for its continuous commitment to provide best in industry customer service.
Examples of new tools implemented by the company last year include:
Streamlined integrations between Zendesk, Jira, and Salesforce – the company migrated its Team Support ticketing system to Zendesk, a cloud-based platform that automates ticket requests and makes them available for resolution quickly and easily from any place, on any device, while collecting all support conversations into one place and highlighting what requires attention, making collaboration as a team much easier and more effective. Zendesk’s integration with Jira supports faster bug documentation and escalation, putting them into the hands of product developers faster, deployed to sites sooner, and communicated to merchants more quickly. Together with Salesforce, the Client Success and Product Development organizations now have a holistic view of the health of merchant accounts from open tickets and support history, to customization requests and existing opportunities, which allows everyone to efficiently collaborate and deliver speedy resolutions and a delightful experience.
Faster and more secure case opening – the process of opening cases has now become faster, easier and more secure with pre-authenticated login for Authorized Contacts from directly within the Admin Panel that is already used by merchants to manage their website and daily orders. By simplifying the process, GoECart assures that no issue goes unsolved and customers are 100% satisfied.
New features provide more autonomy to admins – a new set of features has been added to the Admin Panel that provides more autonomy to merchants to push changes and customize their storefront. Some of these features include full self-service control over mobile CSS and Content Management, which allows merchants to customize a number of different features of the mobile experience without having to go through Customer Support to do it. By providing the tools needed to handle smaller changes, GoECart ensures that its Customer Support team has more time to act faster and solve more complex issues that merchants are not ably equipped to handle independently.
GoECart's CEO, Manish Chowdhary said, "We are honored that Stevie has recognized the important updates we made to our client service operations over the last 12 months. Our commitment to provide fanatical support to our clients remains steadfast as we will continue to improve now and in the future to provide them with cutting edge."
"Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years," said Michael Gallagher, president and founder of the Stevie Awards. "The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year's Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation."
Established in 2000, GoECart is an award-winning provider of SaaS commerce solutions for established B2B and B2C merchants who require a true, seamless omni-channel platform for their physical stores and ecommerce websites. GoECart’s core products include enterprise-class order management, a unified commerce suite and point-of-sale (POS) software. With over 250+ features, GoECart’s cloud-based solutions give merchants a single, real-time, 360-view of all customer order demand and inventory. Merchants can offer customers a seamless, branded experience across all devices and marketing channels - both on and offline..
About the Stevie Awards
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.